how do i cancel xbox game pass subscription

Michael Grenfell, the CMA's Executive Director of Enforcement, noted: 'Other companies offering memberships and subscriptions that auto-renew should take note, and review their practices to ensure they comply with consumer protection law.' Better information about price increases: Microsoft will give clearer notifications of any future price rises, and will ensure people know how to turn off auto-renewal if they don't want to pay the higher price.These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further payments Inactive memberships: Microsoft will also contact existing customers who haven't used their memberships for a long time but are still paying.Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership - making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal.

Under the terms of the agreement, Microsoft will make the following improvements to address the CMA's concerns: The regulator is currently investigating auto-renewal practices from the big three platform holders: Nintendo, Sony and Microsoft. ORIGINAL STORY 27/1/21: Microsoft will make changes to how it handles auto-renewal for subscriptions to Xbox Live Gold and Game Pass after agreeing to a set of commitments with the UK's Competition and Markets Authority (CMA). 'Changes to inactive subscriptions will initially roll out in the UK and will be available globally soon,' a Microsoft spokesperson told The Verge.ĭetails of all the changes are listed below in our original report. UPDATE 28/1/21: Microsoft has now said that the changes to Xbox Live Gold and Game Pass agreed with the UK's Competition and Markets Authority will be rolled out worldwide.

How do i cancel xbox game pass subscription